With the tech issue causing widespread travel chaos, the client turned to us for an air charter solution.
Helping a family leave Hawaii during software outage
An energy company boss asked for our help leaving Hawaii when a global software outage caused widespread travel disruption. The client was flying with his family and they needed to collect his children’s passports in Houston before catching a flight to Mexico. With charter aircraft in high demand due to commercial flight cancellations, we rose to the challenge of arranging a suitable solution within his budget.
Our Solution
Route: Kahului > Houston
Aircraft: Gulfstream G-V
We sent the client quotes for three options within 30 minutes of his call coming in, suggesting either an ultra-long-range jet that could complete the journey non-stop or a heavy jet with a fuel stop.
The client opted for a Gulfstream G-V, as it was the most cost-effective non-stop solution and could depart on either of his preferred travel dates.
The Finer Details
Flight Representation: Our broker was waiting at the airport to welcome the passengers back to Houston and ensure they got the children’s passports before their flight to Mexico.